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Our team

Our staff are absolutely key to the success of our business. We’ve a great record for staff retention, treating our staff with the same care as we treat our customers.

Chris Vicary
Business Development Director

Chris joined one of the UK’s largest agencies in 1991, and has run collection teams of 50 + agents, also setting up and managing trace and legal operations. He formed a new agency in 1999 with sites at Cheltenham, Glasgow and Dublin and introduced over 600 clients to third party collections as Head of Division for 12 years.

He joined Oriel in 2011 to help Oriel take the next strategic steps as Director responsible for the introduction of all new business streams. His role now also encompasses overall responsibility for all income generation and client management. He holds post-graduate qualifications in Management and Marketing. He is passionate about the maintenance of high service and standards throughout the industry.

Claire Jackson
Operations Director

Claire has over 25 years’ experience in Management Accounting and joined Oriel in January 2013.

Her previous roles have included Financial accounting and corporate recovery for British Coal, Eagle Star and Group 4. Claire has also worked in Consulting for a number of SMEs in Restructuring and turnaround projects.

Claire has overall responsibility for all support services including financial management, reporting, systems and IT management and security, and daily operational activity.

Fran Roddy-Watts
Collections Manager

Fran joined Oriel in 2008 and has 7 years’ experience in debt collection. She was responsible for setting up and building the Utilities team, which is now the largest by agent number and volume in the company. She leads and implements best practice standards around an Oriel core belief that all customers should be treated fairly.

Fran is also responsible for the daily collections operation with 4 Team Leaders reporting directly to her. She leads daily target setting, resource planning and collection forecasting, reporting results, and overall client relationship and people management.

Rich Bayes
Client Services, Compliance and Training Manager

Rich has over 20 years experience of working in industries with a strong service culture, the bulk of those years being in highly regulated financial related businesses in both the UK and Australia.

With 9 years of service to Oriel, Rich has responsibility for Compliance, Training, the company’s Information Security Management System, Client Services and Trace functions. He is passionate about creating high quality teams, based on the philosophy that close enough isn’t good enough. At Oriel, Rich has created a team who simultaneously exceed the expectations of clients and regulators. He has also co project-led the company’s drive to achieve BSI ISO27001 certification.