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Experienced in-house specialists:

sector-specific teams to maximise returns.

UK-based dedicated client management:

to build closer and more profitable relationships.

Intelligent IT investment:

to identify and execute the optimum collection strategy.

Compliance is key:

fair outcomes for customers and clients securely managed.

Quality Assurance:

at the heart of everything we do.

Payment resolution specialists

Resolving an unpaid account isn’t easy. Customers are often in difficulty, although some are adept at avoiding their creditors. It’s the same with businesses. And people don’t like asking and being asked to pay.

Securing payments in a fair and equitable way is an art. If you need payments secured for your business, or you’ve been contacted by us about a payment difficulty, you couldn’t be in better hands.

We resolve payment difficulties for over 250 Clients and talk to hundreds of thousands of their Customers, both individuals and businesses. We deal with managed payment plans when the account is created under our FlexPay brand, plus early-stage, arrears, disputes, written-off and accounts previously placed elsewhere as Oriel. We also manage several portfolios under our client’s name at various stages.

We work in over 30 industry sectors. If you’re a business, you’re probably in one of them. We’ve invested in the following skills and expertise to ensure our clients and their customers receive a collections service we are proud of.

  • Full members of the Credit Services Association and Debt Buyers and Sellers group
  • Full licensing application with the Financial Conduct Authority
  • Full accreditation to BSI ISO27001 standard
  • All calls recorded. Full-time quality training and compliance management and team.
  • CAI industry accreditation for quality assurance, now in fourth year
  • Online, 24 hour phone payment options, PayPoint and all standard payment channels
  • Free assistance to debt help and advice
  • Blended dialler and manual call strategies
  • Industry-leading collections and trace managed solutions
  • Dedicated Client management team

Please call us on

01242 508 633 or email