Oriel was formed in 2000 as a firm of accountants but quickly developed expertise in credit management, particularly in collecting amounts due to companies that had become insolvent. This work involved forensic accounting and investigation to ensure that as much as possible was collected. It is from this activity that our collections skills developed. Consequently, we are now recognised as a specialist in identifying resolution strategies to collect particularly complex, and/or disputed debts.
We expanded into the mainstream third-party collection market about fifteen years ago, investing in systems, new premises, steadily growing our business working both in the commercial and consumer sectors. The focus on credit management was complete when the accounting side of the business was sold at the end of 2011. Our client base has since expanded significantly and we provide a range of collections solutions for blue-chip organisations, major utility providers as well as dozens of smaller businesses in over 30 industry sectors.
In 2014 we launched our FlexPay brand which specialises in administering payment plans particularly in the education sector where our FlexEd product is now well established.
To support our rapid growth we were one of the first collection agencies to gain authorisation from the Financial Conduct Authority. We have been accredited to ISO27001 UKAS approved for 6 years, and launched our new customer and client portals in 2022 and 2023 hugely improving a customer’s journey through re-paying a debt and the information our clients can access.
We continue to work towards better recognition of the valuable work the industry is involved with, supported by best practice throughout all the activities our company is engaged with.