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Our team

Our staff are absolutely key to the success of our business. We’ve a great record for staff retention, treating our staff with the same care as we treat our customers.

Chris Vicary
Business Development Director

Chris joined one of the UK’s largest agencies in 1991, and has run collection teams of 50 + agents, also setting up and managing trace and legal operations. He formed a new agency in 1999 with sites at Cheltenham, Glasgow and Dublin and introduced over 600 clients to third party collections as Head of Division for 12 years.

He joined Oriel in 2011 to help Oriel take the next strategic steps as Director responsible for the introduction of all new business streams. His role now also encompasses overall responsibility for all income generation and client management. He holds post-graduate qualifications in Management and Marketing. He is passionate about the maintenance of high service and standards throughout the industry.

Claire Jackson
Operations Director

Claire has over 25 years’ experience in Management Accounting and joined Oriel in January 2013.

Her previous roles have included Financial accounting and corporate recovery for British Coal, Eagle Star and Group 4. Claire has also worked in Consulting for a number of SMEs in Restructuring and turnaround projects.

Claire has overall responsibility for all support services including financial management, reporting, systems and IT management and security, and daily operational activity.

Rich Bayes
Compliance and Training Manager

Rich has over 25 years’ experience of working in industries with a strong service culture, the bulk of those years being in highly regulated financial related businesses in both the UK and Australia.

Within excess of 10 years of service to Oriel, Rich has responsibility for Compliance, Training, Client Services and Trace functions. He is passionate about creating high quality teams, based on the philosophy that close enough isn’t good enough. At Oriel, Rich has created a team who simultaneously exceed the expectations of clients and regulators. He also project-led our transition from OFT regulation to FCA regulation and was heavily involved in the company’s drive to achieve BSI ISO27001 certification.

Richard Grinham
Business Development Manager

Richard has over 10 years’ experience in the Investment and Management of Account Receivables and joined Oriel in July 2019. His previous roles have been in the Consumer Lending space with roles within Cabot Credit Management Group and Marlin Financial Services.

Richard has joined Oriel to take the next strategic steps in Client Management. His role encompasses overall responsibility for all our FlexEd and Resolve clients including Performance Management, Quality Assurance and daily Operational Activity.

His passion for targeted results plus setting “Best in Class” strategies and oversight will ensure Oriel maintain high levels of service and standards throughout the business.