We understand that some people and businesses who owe money to our clients are in difficult circumstances. Our agents are trained to the highest industry standards and will identify and agree fair and manageable payment plans where the account cannot be paid straight away.
You can call us on 01242 508 639 or on the telephone number advised to you in a letter, text or email we may have sent. Local call rates apply. Lines are open 8am and 8pm, Monday to Thursday, 8am to 5pm on Friday and 9am to 1pm on Saturday. Our agents are waiting to talk to you in confidence.
If you’re calling outside these hours please leave a message with your name, our reference number and a number we can call you back on.
All calls are recorded for training, monitoring and quality assurance purposes.
If you’d prefer not to call you can email us at firstname.lastname@example.org
Our letters provide details of organisations offering free advice. These are
For individuals – Stepchange – 0800 138 1111 – https://StepChange.org Lines are open Monday to Friday from 8am to 8pm and Saturday from 10am-4pm.
For businesses – Business Debtline – 0800 197 6026 – https://www.businessdebtline.org Lines are open Monday to Friday from 9am to 8pm.
Calls to both are free from landlines.
Due to the uncertainty surrounding the COVID-19 pandemic we have changed our regular opening hours. Our lines will be open from 09:00 to 17:30 Monday to Thursday and 08:30 to 17:00 on Fridays.
If you have received communications from us and are concerned about your financial situation, please get in touch. We have trained and experienced agents on hand to work through the problem and come up with the right solution for you.