We understand that some people and businesses who owe money to our clients are in difficult circumstances. Our agents are trained to the highest industry standards and will identify and agree fair and manageable payment plans where the account cannot be paid straight away.
You can call us on 01242 508 639 or on the telephone number advised to you in a letter, text or email we may have sent. Local call rates apply. Lines are open 9am to 5:30pm Monday to Thursday and 8:30am to 5pm on Friday. Our agents are waiting to talk to you in confidence.
If you’re calling outside these hours please leave a message with your name, our reference number and a number we can call you back on.
All calls are recorded for training, monitoring and quality assurance purposes.
If you’d prefer not to call you can email us at firstname.lastname@example.org
Our letters provide details of organisations offering free advice. These are
For individuals – Stepchange – 0800 138 1111 – https://StepChange.org Lines are open Monday to Friday from 8am to 8pm and Saturday from 10am-4pm.
For businesses – Business Debtline – 0800 197 6026 – https://www.businessdebtline.org Lines are open Monday to Friday from 9am to 8pm.
Calls to both are free from landlines.
Here at Oriel we understand that the Coronavirus COVID-19 pandemic could have many affects on you, your finances and the ways in which you can manager your finances. We have taken numerous steps to help support our customers during this time by providing an indiviual solution suitable for each circumstance.
During this time, we want you to know we’re here for you and recognise the potential problems that you may have.
All that we ask is to have an open an honest conversation about your situation so that we can, together, come to a mutually beneficial outcome – providing you with the information and tool to make an informed decision about what to do next.
Whatever your situation, we urge you to speak to us so we can help support you during this challenging time.
Keeping connected with us has never been more important. Even if you just want to check in, understand your account, our dedicated team of highly trained Consultants can help provide you with whatever you may need to take the next steps towards managing your account. Our teams are all working, some from home, but we’ve made sure we’re here to talk to you when you need us. Whether you want to speak to us over the phone, via email or through our intuitive webchat platform our team are dedicated to finding the right solution for you.
If you wish to discuss anything about you account – provide us with an update on your personal circumstances – you can do so by calling 01242 508639 (lines are currently open 9:00am to 5:30pm Monday to Friday). If calling isn’t convenient for you, you can also get in touch with us online.
Oriel helped over 200,000 customers in 2019 take their first steps to becoming debt free. We would welcome this opportunity to help you take back control of your account.
Did you know, you can manage your account online from the comfort of your home? You can:
Take the first steps to financial recovery by contacting us today.
Our industry association has also put together this video to help you with a 5 step easy to follow process if you are in debt
Due to the uncertainty surrounding the COVID-19 pandemic we have changed our regular opening hours. Our lines will be open from 09:00 to 17:30 Monday to Thursday and 08:30 to 17:00 on Fridays.
If you have received communications from us and are concerned about your financial situation, please get in touch. We have trained and experienced agents on hand to work through the problem and come up with the right solution for you.