We’ve been at the forefront of debt collection for the utilities sector since 2010. We are working or have worked with every major gas, electricity, telecoms and several water suppliers in this period, engaging at scale with both domestic and commercial customers successfully. Our relationships with suppliers include both through direct contracts – many now in place for several years – and via intermediary companies who contract with the supplier and manage a panel of debt collection and agencies.

Our enduring success in the sector is underpinned by sustained, excellence in key performance areas such as;     

• Quality Assurance – checking our responses to customers digitally or on the phone are compliant and correct.
• Performance – Ensuring that we are liquidating portfolios well for our clients.
• Strategy Adherence – Daily activity reporting to clients to show that the strategy we have agreed upon is implemented.
• Consumer Duty – Measurement of operational outcomes like complaints and the sustainability of agreed payment plans with customers, as a key component in our drive for continuous improvement. 

We have the most up to date communications technology to maximise our collections such as a smart dialler, webchat, 2-way SMS, a self-service customer portal, and detailed transparent reporting to all our clients via our live client portal. With collection and trace agents on two sites, we offer industry-leading services both in standard debt collection, or as a white-label provider for all your credit control and debt recovery challenges which we can deliver with demonstrable cost savings.